Do you ship India wide?

Yes. We provide free shipping on order amount above ₹499 to over almost all cities of India However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

How do I create an account?

You can create account from My Account page or you can create account while placing order.

How do I change my shipping address?

You can add or change your shipping address by clicking here.

How do I track the status of my order?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 3 business days, please contact us.

I received the wrong item?

First of all we are very sorry for that. If you get the wrong item(s) please contact us within 24 hours with the proof of that item(s). We will happily send you new item(s) or give you a full refund as you choose. And also you have to return that wrong item(s) to us. We will cover that shipping cost.

How do I receive customer support?

You can contact us here or mail us at support@timeupsales.in or you can whatsaap us on +91 8169234249.

Can I change or cancel an order after I’ve Order it Or submitted it.

Unfortunately no. So it is our request to you that do all checking before placing an order.

Do you charge tax?

We charge 18% GST on total amount of your order.

Will my items come in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

What is your returns policy?

Please read our detailed return policy here.

My order arrived damaged”

First of all, we are very sorry for that. If you get the wrong item(s) please contact us within 24 hours with the proof of that item(s). We will happily send you new item(s) or give you a full refund as per your choice.

Can I pre-order an item that is sold out?

Not every item eligible for pre-order. We will mail you if we have items for pre-order.

Will you keep my card information on file?

No. We never save any sensitive financial information of our customer on our server.

What do I do if I entered an incorrect shipping address?

Please contact us within 12 hours from you placed order. We are happy to help you but after 12 hours we are not able to change your address because we start processing your order.